Terms & Conditions
* All ETS Vehicles & Drivers are Subject to Schedule Availability Only & are “NOT” Guaranteed
* Seating Capacity – Many of today’s SUVs have room for six (6) passengers or more. Even if you don’t need the seating capacity, having those seats available comes in handy at times. If you are using every seat, you cannot fit more than one (1) large suitcase or 1-2 carry-ons. Traveling with this many passengers you still may have additional large suitcases or carry-ons to deal with. Carrying luggage on a passenger’s lap can cause discomfort and is a safety hazard if in an accident while travelling. Our overcrowding guidelines require an additional vehicle to be added to all travel plans of six (6) passengers or more to ensure the safety and comfort of everyone. For an additional charge to cover the “Chase vehicle” assigned at the time of the described requirements and space needed.
- Payment requirements: Your Driver DOES NOT receive payment without payment received.
Credit card & other payments options are due in full 24 HOURs prior to trip!
Cash payment is due to the Driver at time of pickup!
Other payment options:
Venmo: @Carol-Prelog
QuickPay with Zelle: cprelog@outlook.com
Cash App: $CarolPrelog
* Rates, Overages & Wait Times – Our website rates are published estimates based on the trip type booked, airport, hourly reservations as well as one-way or round-trip transfers. Prices do not include additional charges for Services that result in additional mileage, reservation hours, or wait times. If the ride is extended past the agreed upon end-time, the customer may pay the hourly prorated amount. The operator provides a complementary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your driver arrives at your location and the agreed upon pick-up time has passed.
Customer authorizes Operator to bill any of these above referenced to the credit card on file and customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to the Operator and/or Operator Payments by you.
Such communication may be made by the Operator or by anyone on their behalf, including but not limited to a third-party collection agent. All published rates are subject to change without any notice and are not considered final until invoiced. Below you will find details about additional fees which may be assessed for miscellaneous misinformation upon arrival or damages.
* Cancellation Policy ~There is no additional charge if cancelling a reservation at least 72 hours BEFORE your pickup time. This 72-hour point allows time to try and refill your reservation, so your assigned driver doesn’t remain unavailable during the times when other customers are trying to book. Cancelling AFTER 72 hours will incur fees as outlined below.
- 72 Business hours before will incur a Fee = 0% fee
- 73 – 47 Business hours will incur a Fee = 50% Admin Booking fee
- 48 – 23 Business hours will incur a 50% fee + 25% AB Fee = 75% fee
- 24 – 0 Business hours or less will incur a 100% fee
* More than three cancellations occur, & user account could be suspended for 3-6 months
* Cancellation of a booked appointment at or after the start of your confirmed appointment time pickup window will be charged a full 100% of your requested service fee to the ordering party.
* Failure to be ready for, forgotten, abandoned, denied, or refused appointments will be charged a full 100% of the requested service fee to the ordering party.
* Incorrect or undesired appointment details provided and confirmed by the ordering party (incorrect address, incorrect date, incorrect time) will be charged a full 100% of the requested service fee to the ordering party.
The owner may make exceptions only. Examples include covid-19, family emergencies, flight changes or cancellations beyond the customer’s control, or exigent factors that are not in the customer’s immediate control. Exceptions are considered based on our friends and family service. TO REQUEST AN EXCEPTIONS REFUND: You must send a cancellation email to: ets_reservations@outlook.com & say “Refund” in the subject line to request a refund. The date & time you provide the cancellation notice determines the refund availability. Refunds are not automatic and hearing from you, the client, is important. Keep in mind that communication is key!
* Damages & Cleaning – Excessive Messiness Policy (EMP) Damaging property is never allowed. Some examples include intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due. An additional fee will also be charged for any cleaning services beyond what is usual and customary.
• Vomit or Bodily Fluids = $150 – 500
• Broken glass and/or Spilled beverages = $100 – $300
• Damage to vehicle and plus labor = MISC Dealer or Body Shop Invoiced
You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. ETS will provide documentation of all EMP occurrences before the customer is charged. If you feel that there has been a mistake (e.g., there was no mess to clean), then feel free to submit a reply to the email with your justification and our compliance team will review the case in detail and reply with the outcome of the review. This process takes 5-7 business days.
* Trip Updates – Schedule Change Notice – All scheduled departures are set in stone, please know the Driver is not only scheduled for your travel plans. All Driver’s arrive within a 5 – 15-minute window of your scheduled appointments. Being ready is appreciated. If a change to your appointment is required, please request those changes within the first hour of scheduling, otherwise. All scheduling changes outside of this 1-hour window will need to be charged a fee. An updated invoice will be provided to include costs necessary to accommodate all requirements needed to make changes to multiple clients affected by the scheduling request. Please submit all requests to: ets_reservations@outlook.com
* Scheduling – All reservations undergo a review process before final. This process is to ensure that there is room within the schedule, Driver availability, accurate information, and client agreement. Upon final approval a transportation quote or notice is sent to client via email followed by an email invoice. Within a few days of travel a reminder email will be sent pertaining to this transaction.
* Rescheduling – All airlines have been causing rescheduling issues some weeks before travel and some while on travel. These are scheduled changes completely out of your control, but it does highly require the necessary requirements and adjustments on our end to accommodate. Please email: ets_reservations@outlook.com or text: 480-769-6993 ASAP
* Driver Introduction – The day before travel between 4-6 PM AZ time a text message is sent to each client providing their Driver intro. This is the last notification which puts the client and Driver in contact with one another along with the owner. All contact should remain on this group text message as it helps the owner stay in the loop.
* Follow up – After your trip the owner will follow up with you personally to see how things went. This is done because she wants to know as it’s important to her and the future of ETS. Please reply or share your thoughts on Google, Nextdoor or Facebook to help others find our service.
* Car Seats – ETS Drivers and riders should comply with applicable laws when travelling with infants and small children. When riding with small children, it’s the rider’s responsibility to provide a car seat. Children ages twelve (12) and under should travel in the back seat. ETS is happy to plan arrangements pertaining to picking up or dropping off car seats before or after your travel plans. ETS does not supply car seats for any travel reservations.
* Drugs & Alcohol – ETS drivers, by law, cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. If they encounter a rider who is too drunk or rowdy, they have the right to decline the trip for their own safety. If you the rider for any reason believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has ended the trip, report your experience to the 911 Operator and contact the ETS Owner – Carol Prelog @ 301-536-6993 immediately.
* Smoking – As a rule, smoking isn’t allowed. No one Driver or Passenger is allowed to smoke anything in any vehicle. This includes but isn’t limited to: Electronic smoking devices, such as electronic cigarettes. We are more than happy to provide our riders with time to have a smoke before heading on our way. If any rider decides to smoke in a Drivers vehicle, the Driver has the right to decline the rider for future services.
* Lost Items – ETS Drivers do our absolute best to look for and return items left behind right away. Since our vehicles are sanitized after every reservation, 97% of the items found are seen and returned within minutes.
* Pick-up/Drop-off Locations
PHX Airport – North Terminal 4 – Location right outside Door # 5 or 7
PHX Airport – North Terminal 3 – Location right outside Door # 7, 9 or 11
PHX Airport – South Terminal 4 – Location right outside Door # 4 or 2
PHX Airport – South Terminal 3 – Location right outside Door # 4 or 2
Your pickup will be RIGHT OUTSIDE YOUR CHOSEN DOOR. Please let your driver know where to find you (I.e. Door letter / side right or left). Your Driver will be heading your way shortly!
If the airport is busy and you would like to take the Sky Train, you can text your Driver to please meet you at the 24th Street station for pickup.
MESA Airport – Your Driver will arrival from the main entrance of the airport. Once you have your luggage please exit through baggage claim DOORS E, F or G. Your pickup will be RIGHT OUTSIDE YOUR CHOSEN DOOR. Please let your driver know where to find you (I.e. Door letter / side right or left). Your Driver will be heading your way shortly!
*Can’t get a hold of your Driver? ALWAYS CALL Owner Carol Prelog 301-536-6993 and/or the Team Manager Kyle Johnon 480-769-3669 (3PM – 12AM)
Sincerely,
Carol Prelog– ETS Owner
ETS Drivers