June 26, 2023
Dear Current and Future Clients,
Our aim is to always have open doors! Not to fill our wallets, take global holidays to Europe, or finish off our mortgage. Our customers requested that ETS be opened, thus it was. While two other providers were actively offering services in EMR at the time. Each of you, our friends and family developed this fantastic part-time job into a full-time business. This is something I don’t overlook since it’s so vital to me, especially given how ETS has grown in EMR every day.
Over the previous five years, our company and fantastic team of drivers have donated our time to this wonderful community as our way of saying thank you. Everyone at ETS is aware that having friends and family you can rely on in difficult times is priceless. In light of this, we will keep coming up with unique ways to say thank you. To all of us, being an integral part of this community means the world!
Sincerely,
CAROL PRELOG – Owner
Exclusive Transportation Services
May 21, 2023
Dear Current and Future Clients,
As you are aware, we appreciate your business and have had a great time collaborating with you to build some wonderful partnerships. But just like every company, ours has experienced a gradual rise in operational expenses. These days, pricing has become the subject of numerous inquiries. Below we have provided a more detailed explanation of our fees, and we are more than delighted to address your concerns.
ETS (Exclusive Transportation Services) is dedicated to providing you with the high caliber services you demand and merit. We wanted to let you know that this little increase is necessary to continue operating at the quality of service you have come to expect. For the level of service, we offer and the level of security you require, we are certain that our costs will continue to be reasonable within our industry.
Let’s compare than to now!
Old Process 2022-2023: Standard SUV = $90.00 – Discount $12 + Variable Service Charge $4.00 = $82.00
We have just switched to a new booking system to give the customer a comprehensive On-Demand reservation option. You have complete control over scheduling, real-time pricing, and the option to pay in cash or by credit card. Which, in the five years that we have been serving Estella or the West Valley region, we haven’t been able to do. Price input is aided by geotagging, zip codes, and mileage.
New Process 2023: Base Rate (GeoTaging/ZipCodes)
ADOT Vehicle Regulation (Ins Prem & Maint.) = $25.90
MPG 100Miles-Round Trip 20/Fuel-Efficiency = $24.95
***INFRA $17.07 + Base Rate $27.08 + ADOT $25.90 + MPG $24.95 (Discount applied by Geotagging/Standard SUV – Discount) = SubTotal Estrella Rate: $85.00
Fees: (Processing 3% – 5%; Booking 2.5%) = $x.xx (varies based on Rate & Subtotal)
Here is the range of average credit card processing fees per credit card network: (How we are charged as a small business)
- Visa: 1.4% – 2.5%
- Mastercard: 1.5% – 2.6%
- Discover: 1.55% – 2.5%
- American Express: 2.3% – 3.5%
(We are aware that this is a new concept, but due to the high cost for a small business, we are sadly unable to consume this debit any longer.)
The similar structure is used for other regions outside Estrella: Zip Codes (Goodyear $95; Buckeye $98; Waddell $100 etc.) = base rates + Fee
Here is a summary of the needs and services that must be provided in order for us to continue operating legally and safely for our communities, which makes us special. Infrastructure expenses across the board (website, storage, security, hosting, and tablets). Five to six vehicles with drivers need to have regular maintenance, repairs, and gasoline which keeps them fully functional and well-maintained. Our financial responsibility for Commercial Insurance premiums is determined by ADOT Regulations, and this information is also included in our payment summary. While adhering to the legal requirements established by ARS 28-9503 for all businesses engaged in the passenger transportation industry.
ETS makes an effort to keep prices as low as possible while still giving our Drivers a valid incentive to stay in touch with us every day. According to our estimations, the rate offered to our communities allows our drivers to earn as little as $15.82 per hour. Please thank our drivers for their efforts as we believe they go above and beyond your expectations. It takes perseverance, timeliness, and attention to detail to succeed as a driver.
We at ETS are very grateful for your ongoing patronage and support during these challenging and dynamic years we have all experienced. Please get in touch if you have any more queries or worries about this pricing hike. This situation can be discussed with you by our team at any time.
Sincerely,
CAROL PRELOG – Owner
Exclusive Transportation Services
May 21, 2023
Dear Current and Future Clients,
For those of you who travel for business & others interested. We did some price shopping of local, reliable, licensed, ADOT permitted & commercially insured businesses that may service the Estrella Mountain Ranch area. This information is listed below based on our home base address & early morning request for a departure.
Compared Pricing: Estrella to Phoenix Sky Harbor International Airport
(1) Sky Harbor Drop Off on Thursday, May, 2023, at 4:30 AM –
Vehicle: Shuttle Shared Van Goodyear, AZ 85338, USA
Phoenix Sky Harbor International Airport
Base Price $56.92 USD
Trip Fee $2.88 USD
Company Fee $3.30 USD
Fuel Surcharge $7.70 USD
(Subtotal) ($70.81 USD)
Subtotal $70.81 USD
(2) Sky Harbor Drop Off on Thursday, May, 2023, at 4:30 AM –
Vehicle: Shuttle Van Private NON-STOP Goodyear, AZ 85338, USA
Phoenix Sky Harbor International Airport
Base Price $116.33 USD
Trip Fee $2.48 USD
Company Fee $3.30 USD
Booking Fee $11.00 USD
Fuel Surcharge $11.00 USD
(Subtotal) ($144.10 USD)
Gratuity $28.82 USD
Total $172.92
(3) Sky Harbor Drop Off on Thursday, May, 2023, at 4:30 AM –
Vehicle: SUV Luxury Transport Goodyear, AZ 85338, USA
Phoenix Sky Harbor International Airport
Base Price $120.00 USD
Trip Fee $2.62 USD
Company Fee $5.00 USD
Booking Fee $10.00 USD
Fuel Surcharge $5.00 USD
(Subtotal) ($142.62 USD)
Gratuity $28.52 USD
Total $177.14
Sincerely,
CAROL PRELOG – Owner
Exclusive Transportation Services
April 25, 2023
Dear Current and Future Clients,
Here at Exclusive Transportation Services, we believe we offer you a reasonable rate. We have received inquiries questioning those rates, which we welcome and are happy to give an explanation with honesty as to what our costs are. Starting at the most important: state of AZ and City requirements
- Commercial insurance per vehicle per year: $4,000 – $6,500 total policy $28,000 a year
- 2020 = $5,757.00
- 2017 = $5,080.00
- 2022 = $6,119.00
- 2023 = $5,805.00
- 2018 = $4,596.00
We only place our friends and family in the absolute best premium luxury vehicles.
- Personal insurance on vehicles – per year at 100/300 to be maintained while driving for ETS.
- Continuous Driver background checks – to ensure they always have clear records for your protection.
- State and City permits and licenses.
- Vehicle maintenance: 5,000, 7,000 or 10,000 miles – as required in accordance with the manufacturer standards (these miles come fast) Oil change, filters, tire rotation, new tires, brakes, and the list goes on.
- Gas, gas, and more gas
- Continuous cleaning supplies and car wash fees
- Website – Booking system, notices, invoice billing, and fees.
- Cell/Tablets for Drivers / Client reservation system
- Driver’s time
These are just a few of the major highlights of the $Rates we charge anyone one-way for services to the airport, Dinner, Concert, Doctor etc. covers.
We think about costs and our clients’ needs every day, because we know it costs over $40.00 to fill an SUV, it’s well over $450.00 a month per SUV for commercial insurance, not including the personal insurance or the monthly maintenance some of us do regularly to top off any other remaining item numbers listed above. We come to work daily, excited to see our friends and family. Each of us racking up miles on our vehicles and less in our pockets in the best interest of you, to us that’s priceless.
Many other providers like us are doing this under the table (illegally). The out-of-pocket expenses are extremely high. No matter what, a bona fide business owner does the right thing for their employees and their clients and follows what the law requires, which is what protects everyone.
We do this as cost effectively as possible!
I hope whoever you choose has everyone’s best interest in mind and your travels are safe!
Sincerely,
CAROL PRELOG
April 15, 2023
Dear Current and Future Clients,
Overages & Wait Times – As they pertain to New Policy as of May 1st, 2023
Airport Transfers:
WAIT TIMES: All time is valuable, and while we expect our clients to request their scheduled rides at the time, they plan to be ready, waiting for anyone at any location can be frustrating.
It’s extremely important that our business, clients, and drivers are respectful of each other’s time, for the whole system to run more smoothly!
DEPARTURE POLICY: All Exclusive Transportation Drivers/Providers arrive 5 – 15 minutes prior to scheduled departure times. Clients are encouraged to:
- If you are NOT going to be ready schedule your pickup 15 Minutes later (I.E., require a 3:00 AM pickup request 3:15 AM Driver arrival will be 3:00 – 3:15 AM)
- Be ready as your Driver has other scheduled reservations.
- AS of May 1st, 2023, we will start charging a fee for waiting offenders.
- a per-minute wait time fee if clients do not board a vehicle within 5 minutes of the driver’s arrival at the designated departure pickup location.
- Fee = $0.55 cent a min (Fuel Surcharge)
- AS of May 1st, 2023, we will start charging a fee & enforce a No-Show Policy
- If clients do not board a vehicle within 10 – 15 minutes of the driver’s arrival at the designated departure pickup location the client is a No- Show.
- This is considered reservation abandonment you will be provided notice by the driver that they are leaving.
- No-Show Fee = 15% (Fuel Surcharge of Total Billed)
If you go over the set time limits, you will face extra fees, and/or your driver could leave. Ask your driver if they’re willing to wait a couple of extra minutes for you. They are not obligated to do so, so never assume.
Wait time fees and thresholds vary by location & vehicle sizes.
ARRIVAL POLICY: Our logistical planning starts with flight tracking at Exclusive Transportation Driver/Provider assignment. Ensuring on-site arrival, no matter what time you arrive. Continued upfront communication until pickup & “Being patient if Driver is delayed is greatly appreciated”!
All other Transportation:
WAIT TIMES: Wait times will be updated and outlined on point-to-point transfers when reviewed. Each Driver times their wait from client drop off/pick up & some Drivers waive wait fees if they find other things to do during that time. This is the Driver’s option.
OVERAGES: No matter how long it takes us to get you somewhere it is whatever it is. No matter what time you walk out of that event; it’s just what time that event was over.
Once your price is set it DOESN’T matter if it takes one hour or five hours. THE PRICE DOES NOT CHANGE. Our goal is to ALWAYS be available to you the client! Upon reservation you will be assigned ONE Driver for your pickup & return, why do you ask?
We do this to provide you with flexibility on your return. Heading to Prom, want to get dinner first, provide the address, want food after? Let you Driver know where. Concert looks to end a little early, text your Driver. Want Drinks afterwards, let him/her know. Would like to stay out a little longer, text your Driver.
Our job here at Exclusive Transportation LLC is to make your travel plans worth hiring a private car service, and the reason you are NOT driving, or worrying about loved ones so you can enjoy yourself from start to finish. We do, however, need a little help from you, our friends and family to ensure we accomplish our scheduling goals every day.
We look forward to the opportunity to meet you and take care of your travel needs.
Sincerely,
CAROL PRELOG – Owner
Exclusive Transportation Services
Sept 30, 2022
Dear Current and Future Clients,
Here at Exclusive Transportation Services, we want to continue offering you an outstanding experience at a reasonable rate. Starting October 1st, 2022 – September 30, 2023, like every year we have updated our rates and miscellaneous fees.
As fuel prices continue to be unstable, we will be applying a variable inflation surcharge to all transportation services. This will be re-examined periodically and adjusted as fuel costs change. Meaning it may go up. It may go down. If fuel costs go back to mid-March 2022 levels, the inflation surcharge will go away completely.
June 2022: Instead of passing the full 23% to you, our clients, we are going to start by meeting you halfway. Effective immediately, we are adding an 11% surcharge to each service. We don’t want to do this, but if we don’t, I don’t know how long we will retain our drivers who provide you safe, clean rides to the airport, the doctor, or the restaurant.
Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!
Sincerely,
CAROL PRELOG
Jun 5, 2022
Dear Current and Future Clients,
These are some interesting times we’re living in. The political landscape is absolutely crazy, both here and abroad. We’re seeing supply chain issues and inflation that we haven’t seen in 40 years.
Here at Exclusive Transportation Services, we want to continue offering you an outstanding experience at a reasonable rate, whether it’s a trip to the airport or a night out on the town. Unfortunately, the cost of gas, maintenance, and other supplies, has gone up about 23% since March 15. This means that the men and women who get you safely to your flight or your date night are earning 23% less each time you arrive, depart, or party. Our drivers are our friends, family, and neighbors.
Starting today, we will be applying a variable inflation surcharge to all transportation services. This will be reevaluated periodically and adjusted as costs change. It may go up. It may go down. If costs go back to mid-March levels, it go away completely.
And now the details.
Instead of passing the full 23% to you, our clients, we are going to start by meeting you halfway. Effective immediately, we are adding an 11% surcharge to each service. We don’t want to do this, but if we don’t, I don’t know how long we will retain our drivers who provide you safe, clean rides to the airport, the doctor, or the restaurant.
Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!
Sincerely,
CAROL PRELOG
Mar 12, 2022
Dear Current and Future Clients,
Due to the recent increase in fuel costs, we will be required to make a few changes to our current prices to ensure no impact to excellent service. This will enable us to retain our current Driver schedules and prevent us from decreasing our hours of availability.
We will take these increased steps a little at a time as we look over the weeks to come. Our first change in pricing will take effect as of March 15th, 2022. Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!
Sincerely,
CAROL PRELOG