Exclusive Transportation Services

Local Private Car Service providing Airport Transportation, Event Service & Premium Luxury SUV P2P Destination in the Phoenix West Valley.

March 09, 2023

Dear Current and Future Clients,

Here at Exclusive Transportation Services, we believe we offer you a reasonable rate. We have received inquiries questioning those rates, which we welcome and are happy to give an explanation with honesty as to what our costs are. Starting at the most important: state of AZ and City requirements

  • Commercial insurance per vehicle per year: $4,000 – $6,500 total policy $28,000 a year
    • 2020 = $5,757.00
    • 2017 = $5,080.00
    • 2022 = $6,119.00
    • 2023 = $5,805.00
    • 2018 = $4,596.00

We only place our friends and family in the absolute best premium luxury vehicles.

  • Personal insurance on vehicles – per year at 100/300 to be maintained while driving for ETS.
  • Continuous Driver background checks – to ensure they always have clear records for your protection.
  • State and City permits and licenses.
  • Vehicle maintenance: 5,000, 7,000 or 10,000 miles – as required in accordance with the manufacturer standards (these miles come fast) Oil change, filters, tire rotation, new tires, brakes, and the list goes on.
  • Gas, gas, and more gas
  • Continuous cleaning supplies and car wash fees
  • Website – Booking system, notices, invoice billing, and fees.
  • Cell/Tablets for Drivers / Client reservation system
  •  Driver’s time

These are just a few of the major highlights of the $Rates we charge anyone one-way for services to the airport, Dinner, Concert, Doctor etc. covers.

We think about costs and our clients’ needs every day, because we know it costs over $40.00 to fill an SUV, it’s well over $450.00 a month per SUV for commercial insurance, not including the personal insurance or the monthly maintenance some of us do regularly to top off any other remaining item numbers listed above. We come to work daily, excited to see our friends and family. Each of us racking up miles on our vehicles and less in our pockets in the best interest of you, to us that’s priceless.

Many other providers like us are doing this under the table (illegally). The out-of-pocket expenses are extremely high. No matter what, a bona fide business owner does the right thing for their employees and their clients and follows what the law requires, which is what protects everyone.

We do this as cost effectively as possible!

I hope whoever you choose has everyone’s best interest in mind and your travels are safe!

Sincerely,

CAROL PRELOG

Oct 21, 2022

Dear Current and Future Clients,

You might experience some delays pertaining to phone calls or text messages over the next 11-12 days (October 22, 2022 – October 31, 2022). I am returning home to the east coast to meet my newly born grandchildren.  As the owner of Exclusive Transportation, I believe it’s vital to keep you fully informed and up to date as you should always expect the best we have to offer.

While I’m travelling myself it will be a full day in the air (Travel Dates: Oct 22, 27 & 31), please know our office phone will be checked by our Team Manager when he is not Driving clients. I will be reachable by phone while I’m away however, there is a time zone difference of (Time zone of Baltimore, Maryland

Eastern Daylight Time / 3 hours ahead).

Exclusive Transportation Services has been fully established within the West Valley and most importantly Estrella Mountain Ranch for well over 4 years now. Please know each of our Drivers will be handling our reservations as they always do with no interruptions. I have complete confidence in our Drivers and business that I know my time away from AZ will be of little notice.

We appreciate your business and I look forward to seeing you upon my return.

Sincerely,

CAROL PRELOG – Owner

Exclusive Transportation Services

Sept 30, 2022

Dear Current and Future Clients,

Here at Exclusive Transportation Services, we want to continue offering you an outstanding experience at a reasonable rate. Starting October 1st, 2022 – September 30, 2023, like every year we have updated our rates and miscellaneous fees.

As fuel prices continue to be unstable, we will be applying a variable inflation surcharge to all transportation services. This will be re-examined periodically and adjusted as fuel costs change. Meaning it may go up. It may go down. If fuel costs go back to mid-March 2022 levels, the inflation surcharge will go away completely.

June 2022: Instead of passing the full 23% to you, our clients, we are going to start by meeting you halfway. Effective immediately, we are adding an 11% surcharge to each service. We don’t want to do this, but if we don’t, I don’t know how long we will retain our drivers who provide you safe, clean rides to the airport, the doctor, or the restaurant.

Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!

Sincerely,

CAROL PRELOG

Jun 5, 2022

Dear Current and Future Clients,

These are some interesting times we’re living in. The political landscape is absolutely crazy, both here and abroad. We’re seeing supply chain issues and inflation that we haven’t seen in 40 years.

Here at Exclusive Transportation Services, we want to continue offering you an outstanding experience at a reasonable rate, whether it’s a trip to the airport or a night out on the town. Unfortunately, the cost of gas, maintenance, and other supplies, has gone up about 23% since March 15. This means that the men and women who get you safely to your flight or your date night are earning 23% less each time you arrive, depart, or party. Our drivers are our friends, family, and neighbors.

Starting today, we will be applying a variable inflation surcharge to all transportation services. This will be reevaluated periodically and adjusted as costs change. It may go up. It may go down. If costs go back to mid-March levels, it go away completely.

And now the details.

Instead of passing the full 23% to you, our clients, we are going to start by meeting you halfway. Effective immediately, we are adding an 11% surcharge to each service. We don’t want to do this, but if we don’t, I don’t know how long we will retain our drivers who provide you safe, clean rides to the airport, the doctor, or the restaurant.

Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!

Sincerely,

CAROL PRELOG

Mar 12, 2022

Dear Current and Future Clients,

Due to the recent increase in fuel costs, we will be required to make a few changes to our current prices to ensure no impact to excellent service. This will enable us to retain our current Driver schedules and prevent us from decreasing our hours of availability.

We will take these increased steps a little at a time as we look over the weeks to come. Our first change in pricing will take effect as of March 15th, 2022. Everyone here at ETS appreciates your understanding and most importantly your business as we all work through this economic situation. As things get back to normal so will we!

Sincerely,

CAROL PRELOG

Jun 26, 2021

Dear Current and Future Clients,

Prices are subject to change upon receipt of invoice contingent on or determined by potential fees not listed within the website during booking. You will receive your invoice 1 – 15 Days prior to the reservation date. Invoices will be sent to the e-mail address specified by you.

Our website RATEs are published estimates based on one way or round-trip rides during normal business hours. They do not include Convenience fees which can be charged upon issuing your invoice at final reservation stage of approval.

All IMPORTANT NOTICES about continuous company CHANGES, RATES and FEEs as of 2020 can be found on our website at http://g00.371.myftpupload.com/dashboard/

All published rates are subject to change without any notice and are not considered final until invoiced. Below you will find details about ~ Convenience Fees Notices ~

Convenience fees are charges collected for the driver who plans to provide scheduled and non-scheduled services known as but not limited to:

  1. Golf Clubs = $15.00 – $30.00
  2. Companions = $30.00 – $60.00
  3. Early Morning 2:00 – 3:00 AM = $15.00 – $50.00
  4. Late Night 10:30 PM – 1:00 AM = $20.00 – $75.00
  5. >6 hour Scheduling Fee = $50.00
  6. >12 hour Scheduling Fee = $25.00
  7. >24 hour Scheduling Fee = $10.00
  8. Holiday Fees = $30.00 – $100.00
  9. 10-20% Gratuity is appreciated for great service

Additional fees may be assessed for misinformation upon arrival, damages, or cleanup. = Prices Vary

Thank you! Your booking is complete, emails or texts messages with details of your reservation will be sent upon review & approval.

CAROL PRELOG

Jan 05, 2021

Dear Current and Future Clients,

Continuously implementing safety guidelines, precautions and protocols is our primary goal.

All of us here at ETS are endlessly evaluating Arizona’s current Covid-19 situation. Allowing us the opportunity to attain the knowledge that is critical in making changes to our company plan to maintain your safe and healthy environment.

Updated: ETS02 – Our company plan to reduce the risk of exposure to COVID-19:

  • We have increased the frequency of employee Covid-19 testing to a monthly requirement.
  • Covid-19 testing date and results will be located on our ETS – Symptom & Vehicle Assessment Logs giving you the date of your driver’s last test and results (N /P).

The outline below will now be on every ETS – Symptom & Vehicle Assessment Log prior to the start of their reservations – ETS02 – JAN 2021

  • Employee Health & Symptom: Covid-19 Testing Date: _______ (N/P)

Everyone has a role in making sure our communities are as safe as possible to remain open. We will continue thinking about our safety and the safety of others.

On behalf of our team and myself, thank you for your continued support and your business. We are deeply appreciative.

Sincerely,

CAROL PRELOG

Sep 12, 2020

Dear Current and Future Clients,

We are writing to let you know that our prices will be increasing, this will mean an increase of $5.00 – $10.00 starting in Late 2020 invoices.

As you know, we value your business and have enjoyed working with you to achieve some great relationships along the way. Like any business though, our own operating costs do increase over time.

Exclusive Transportation Services (ETS) is committed to offering you the quality of services you expect and deserve. To maintain that level of service you are accustomed to, this modest increase is necessary to remain open, so we wanted to communicate this to you. We are confident that our prices remain competitive within our sector for the quality of the service that we provide and the safety you deserve.

Here is a high-level list of requirements and services covered to continue to operate legally and safely for our community which sets us uniquely apart.

  • Sanitize req to Operate / Emp-Vehicle Assessments / Website / Invoices PMT system / Notification system

Since May 2019 we follow and maintain all requirements according to our AZ ADOT permit

  • AZ ADOT #51032 / Liability-Uninsured $250,000
  • $25,000 bodily injury 1 Person / $50,000 bodily injury 1 or more Persons / $20,000 property
  • Criminal Background – An owner of a livery vehicle, taxi or limousine license shall have available for inspection at all times by the Department written evidence of criminal background checks of any drivers operating a livery vehicle, taxi or limousine for the owner, whether as an employee or lessee.
  • Drug Testing Records – An owner of a livery vehicle, taxi or limousine license shall implement a zero-tolerance policy on the use of drugs and alcohol.
  • Vehicle Maintenance Records – An owner of a livery vehicle, taxi or limousine licensed through the Department shall have available for inspection at all times by the Department vehicle safety and emission inspections of all the owner’s livery vehicles, taxis or limousines.
  • To operate on Arizona roadways, companies in the business of transporting passengers for hire under ARS 28-9503, are required to obtain a Vehicle for Hire Permit. The Department, after providing reasonable notice to a company with a vehicle for hire company permit, may review, with or without cause, all records of a vehicle for hire company as prescribed in A.R.S. § 28-9507, at intervals determined by the Department. (A.R.S. § 28-9502A,B(1,2), Administrative Rules R17-5-1007).
  • CONVENIENCE FEES NOTICEConvenience fees are charges collected for the driver who plans to provide scheduled and non-scheduled services known as but not limited to:(1) “On-call” or “On-demand” or providing less than a 24 – 12-hour notice
    • >24 – 6-hour period fee varies based on impact ($10.00 – $50.00)Convenience fees will be charged to client’s invoices for short notice non-scheduled reservations contingent on current schedule impact at time of request.(2) Scheduling during Late nights or Early mornings hours
    • Late Night 10:30 PM – 1:00 AM fee varies based on impact($10.00 – $50.00)
    • Early Morning 2:00 – 3:00 AM fee varies based on impact
    ($10.00 – $50.00)
  • Neither gives enough flexibility to a scheduling process. Making it harder on the company’s schedule and its ability to manage a streamline process for rates to the community and forcing a logistic shift within the driver’s schedule.
  • What Is the Recommended Tip for a Driver?
    (3) 10-20% Gratuity is appreciated for great service otherwise we reserve the right to start applying the following Fees to all invoices:
    • 20% gratuity Fee
    • 15% Fuel Fee
    • 2.9% + $0.30 Square Admin Fees
    Our estimates indicate that due to the pricing provided to our community our drivers can make as little as $11.51 per hour. Working successfully as a driver requires patience, punctuality, and attention to detail. We believe they excel our expectations and yours as well so please appreciate their efforts.
    All published rates are subject to change without any notice.

ETS greatly appreciates your continued business and support through this difficult and ever-changing year we have all faced. If you have any further questions or concerns regarding this price increase, please do not hesitate to reach out. Our team is more than happy to discuss this situation with you.

Sincerely,

CAROL PRELOG

June 24, 2020

Dear Current and Future Clients,

As a business owner, communicating with the clients honestly remains key to our mission of delivering a “friends and family experience” which is built around caring more for our clients and insuring them a safe environment.

We are following the requirements for businesses as Pursuant to Executive Order 2020-40 Containing the Spread of COVID-19. Any business, whether for-profit or non-profit, institution, profession or entity that physically operates in the State of Arizona and serves the public or is an employer shall develop, establish, implement and enforce policies that adopt guidance from the Centers for Disease Control and Prevention (CDC), the Department of Labor, the Occupational Safety and Health Administration (OSHA), and the Arizona Department of Health Services (ADHS) to limit and mitigate the spread of COVID-19 including the following:

Updated: ETS01 – Our company plan to reduce the risk of exposure to COVID-19:

  • We will be increasing the frequency of employee hygiene, vehicle cleaning and disinfection of frequently touched objects and surfaces between each use by a customer.
  • We will implement symptom screening for employees prior to the start of their service reservation.
  • We will implement comprehensive documentation protocols which will be posted physical and/or electronic within each vehicle reserved to promote everyday protective measures.
  • We will implement operating with reduced occupancy and capacity based on the size of vehicle reservations adding a no shared ride private client experience.
  • We will not charge anymore for the precautions we are taking because it is not anyone’s fault this is going on.
  • We will continue following our previous precautions listed in our safety guidelines and protocols ETS00 – Our company plan to reduce the risk of exposure to COVID-19.

Everyone has a role in making sure our communities are as safe as possible to reopen and remain open. We will continue thinking about our safety and the safety of others.

On behalf of our team and myself, thank you for your continued support and your business. We are deeply appreciative.

Sincerely,

CAROL PRELOG

May 21, 2020

Dear Current and Future Clients,

Implementing safety guidelines and protocols is a primary goal of any business. Most importantly, communicating those safety practices to the clients clearly and effectively is not easy. As a business owner, communicating with the clients honestly remains key to our mission of delivering a “friends and family experience” which is built around caring more for our clients and insuring them a safe environment.

We’re following the suggestions in the CDC guidance document to help reduce the risk of exposure to COVID-19. This document provides a general framework for the following practices.

Each of us here at ETS have all made significant behavioral changes to reduce the spread of COVID-19. We have made it essential to change the ways we use public spaces to work, live, and play by practicing social distancing and following proper prevention hygiene, such as washing our hands frequently and using alcohol-based hand sanitizer.

ETS00 – Our company plan to reduce the risk of exposure to COVID-19:

  • We’re going to continue to wash our hands and use sanitizer. It’s not you. It’s us.
  • We’ll avoid touching our nose, mouth, or eyes, and wear facial coverings when picking you up.
  • Hand-shaking and hugs unfortunately have to stop. We’ll still greet you with that big smile because we’re happy to see you!
  • We can still handle your luggage, but we’ll glove up. You may also handle your own.
  • Our cars are clean and always have been. We’ll continue to disinfect after every trip with recommended cleaners. You know we’re wiping down the seats, arm and head rests, and anything else you may touch because you’ve ridden with us before.
  • We know it’s hot. If you can handle it, we’d like to keep the windows cracked to help ventilation as recommended by the CDC.

Everyone has a role in making sure our communities are as safe as possible to reopen and remain open. We will continue thinking about our safety and the safety of others.

On behalf of our team and myself, thank you for your continued support and your business. We are deeply appreciative.

Sincerely,

CAROL PRELOG

May 01, 2019

Terms And Conditions,

  • Promo Codes – “ONLY” apply to Standard, Mid-full & Full SUV Vehicles
  • Seating Capacity – Many of today’s SUVs have room for six (6) passengers or more. Even if you don’t need the seating capacity, having those seats available could come in handy at times. If you are using every seat, you cannot fit more than one (1) large suitcase in there or 1-2 carry-ons. Traveling with this many passengers you still may have many large suitcases or carry-ons to deal with. Carrying luggage on a passenger’s lap can cause discomfort and is a safety hazard if in an accident while travelling. Our overcrowding guidelines require an additional vehicle to be added to all travel plans of six (6) passengers or more to ensure the safety and comfort of everyone. For an additional charge to cover the “Chase vehicle” assigned at the time of the described requirements and space needed.
  • Billing – Credit card payments will include a 000% processing fee. Payment is due in full 24 hours prior to trip.
  • Overages & Wait Times – Our website rates are published estimates based on the trip type booked, which hourly reservations as well as one-way and round-trip transfers. Prices do not include additional charges for changes in the scope of Services that result in additional mileage, reservation hours, or wait times. If the ride is extended past the agreed upon end-time, the customer will pay the hourly prorated amount. The operator provides a complementary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your driver arrives at your location and the agreed upon pick-up time has passed.

Customer authorizes Operator to bill any of these above referenced to the credit card on file and customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to the Operator and/or Operator Payments by you.

Such communication may be made by the Operator or by anyone on their behalf, including but not limited to a third-party collection agent. All published rates are subject to change without any notice and are not considered final until invoiced. Below you will find details about additional fees which may be assessed for miscellaneous misinformation upon arrival or damages.

  • Cancellation Policy ~There is no additional charge if cancelling a reservation at least 72 hours BEFORE your pickup time. This 72-hour point allows time to try and refill your reservation, so your assigned driver doesn’t remain unavailable during the times when other customers are trying to book. Cancelling AFTER 72 hours will incur fees as outlined below.
  • 72 Business hours before will incur a Fee = 0% fee
  • 72 – 48 Business hours will incur a Fee = 25% Admin Booking fee
  • 48 – 24 Business hours will incur a 25% fee + 25% AB Fee = 50% fee
  • 24 – 12 Business hours or less will incur a 75% fee
  • 12 – 0 Business hours or less will incur a 100% fee
  • More than three cancellations occur, & user account could be suspended for 3-6 months
  • Cancellation of a booked appointment at or after the start of your confirmed appointment time pickup window will be charged a full 100% of your requested service fee to the ordering party.
  • Failure to be ready for, forgotten, abandoned, denied, or refused appointments will be charged a full 100% of the requested service fee to the ordering party.
  • Incorrect or undesired appointment details provided and confirmed by the ordering party (incorrect address, incorrect date, incorrect time) will be charged a full 100% of the requested service fee to the ordering party.

The owner may make exceptions only. Examples include covid-19, family emergencies, flight changes or cancellations beyond the customer’s control, or exigent factors that are not in the customer’s immediate control. Exceptions are considered based on our friends and family service. TO REQUEST AN EXCEPTIONS REFUND: You must send a cancellation email to: ets_reservations@outlook.com & say “Refund” in the subject line to request a refund. The date & time you provide the cancellation notice determines the refund availability. Refunds are not automatic and hearing from you, the client, is important. Keep in mind that communication is key!

  • Damages & Cleaning – Excessive Messiness Policy (EMP) Damaging property is never allowed. Some examples include intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due. An additional fee will also be charged for any cleaning services beyond what is usual and customary.
    • Vomit or Bodily Fluids = $150 – 500
    • Broken glass and/or Spilled beverages = $100 – $300
    • Damage to vehicle and plus labor = MISC Dealer or Body Shop Invoiced
    You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. ETS will provide documentation of all EMP occurrences before the customer is charged. If you feel that there has been a mistake (e.g., there was no mess to clean), then feel free to submit a reply to the email with your justification and our compliance team will review the case in detail and reply with the outcome of the review. This process takes 5-7 business days.
  • Trip Updates – Schedule Change Notice – All scheduled departures are set in stone, please know the Driver is not only scheduled for your travel plans. All Driver’s arrive within a 5 – 15-minute window of your scheduled appointments. Being ready is appreciated. If a change to your appointment is required, please request those changes within the first hour of scheduling, otherwise. All scheduling changes outside of this 1-hour window will need to be charged a fee. An updated invoice will be provided to include costs necessary to accommodate all requirements needed to make changes to multiple clients affected by the scheduling request. Please submit all requests to: ets_reservations@outlook.com
  • Rescheduling – All airlines have been causing rescheduling issues some weeks before travel and some while on travel. These are scheduled changes completely out of your control, but it does highly require the necessary requirements and adjustments on our end to accommodate. Please email: ets_reservations@outlook.com or text: 480-769-6993 ASAP
  • Car Seats – ETS Drivers and riders should comply with applicable laws when travelling with infants and small children. When riding with small children, it’s the rider’s responsibility to provide a car seat. Children ages twelve (12) and under should travel in the back seat. ETS is happy to plan arrangements pertaining to picking up or dropping off car seats before or after your travel plans. ETS does not supply car seats for any travel reservations.
  • Drugs & Alcohol – ETS drivers, by law, cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. If they encounter a rider who is too drunk or rowdy, they have the right to decline the trip for their own safety. If you the rider for any reason believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has ended the trip, report your experience to the 911 Operator and contact the ETS Owner – Carol Prelog @ 301-536-6993 immediately.
  • Smoking – As a rule, smoking isn’t allowed. No one Driver or Passenger is allowed to smoke anything in any vehicle. This includes but isn’t limited to: Electronic smoking devices, such as electronic cigarettes. We are more than happy to provide our riders with time to have a smoke before heading on our way. If any rider decides to smoke in a Drivers vehicle, the Driver has the right to decline the rider for future services.
  • Lost Items – ETS Drivers do our absolute best to look for and return items left behind right away. Since our vehicles are sanitized after every reservation, 97% of the items found are seen and returned within minutes.
  • Pick-up/Drop-off Locations
    PHX Airport – Your Driver will arrival on the NORTH or SOUTH Side entrance of the airport, once you have your luggage please exit through any ODD or EVEN numbered. Your pickup will be RIGHT OUTSIDE YOUR CHOSEN DOOR. Please let your driver know where to find you (I.e. Door # / standing right/left of the door). Your Driver will be heading your way shortly!

MESA Airport – Your Driver will arrival from the main entrance of the airport, once you have your luggage please exit through baggage claim DOORS E, F or G. Your pickup will be RIGHT OUTSIDE YOUR CHOSEN DOOR. Please let your driver know where to find you (I.e. Door letter / side right or left). Your Driver will be heading your way shortly!

  • Can’t get a hold of your Driver? ALWAYS CALL THE OWNER Carol Prelog 301-536-6993 and/or the Office 480-769-3669 (business hours)

Sincerely,

CAROL PRELOG