Frequently Asked Questions

All ETS drivers complete a rigorous 6–8 week training program, followed by a 3–6 month probationary period. Our drivers are highly skilled, experienced professionals who uphold the highest standards in safety, confidentiality, and service.

We operate four SUVs accommodating 3–6 passengers and partner with two trusted companies for larger groups of 7–10. Each vehicle is selected for comfort, safety, and suitability for various client needs.

ETS has served the West Valley for over 8 years. Since launching under Uber/Lyft in 2017 and rebranding in 2019, we’ve grown steadily—even during COVID—by adapting to client needs and maintaining service excellence.

Yes — clients enjoy full flexibility. Adjust your schedule, add stops, or request food, drink, or other essentials along the way. While child seats aren’t provided, drivers can transport yours as needed. Accessibility accommodations and airport meet-and-greet or curbside pickup are also available.

Absolutely. ETS began as EC Exclusive Services in 2018 and was the first licensed provider in Goodyear. We’re permitted by ADOT, carry commercial insurance, and meet all state and city regulations. Since 2019, ETS has operated independently with contracted drivers, offering tailored services and maintaining high standards. We led the West Valley market until 2022, when Desert Sky Express joined as a subcontractor and competitor, expanding service options for our region.

Clients can book through our quick and user-friendly online form, which displays upfront pricing by vehicle type—no hidden fees or complicated steps. For bookings made 25+ hours in advance, the system confirms availability immediately. Requests within 24 hours are treated as quote inquiries to ensure vehicle and driver availability.

Yes. Our mobile-friendly portal allows clients to book, revise travel plans, download documents, and process payments conveniently from any phone or tablet.

Yes. To ensure timely service and accurate travel tracking, clients must provide their airline name and flight number when making a reservation with Exclusive Transportation LLC (ETS).

Key Points:

1. Mandatory Requirement – As of January 1, 2024, all new bookings require airline and flight details to be confirmed.

2. Advance Submission – This information should be included at the time of booking to allow for effective planning.

3. Special Cases – If flight details aren’t available at the time of booking, clients must update ETS as soon as possible.

4. How to Submit – Clients may provide flight info in the “Notes” or “Special Request” section of the booking form, reply to the confirmation email, or contact ETS directly.

5. Airport Codes for Reference:

PHX – Phoenix Sky Harbor International Airport

AZA – Phoenix-Mesa Gateway Airport

Client Portal Access

View your full travel schedule anytime by logging into your account.

Confirmation Messages

Booking Confirmations – Sent when services are requested and approved

Payment Reminders – Issued as needed

Text Notifications

24 Hours Before Travel – Reminder sent via text

Evening Before Travel (4–6 PM AZ Time) – Driver introduction sent

1 Hour Before Travel – Final reminder sent via text

Group Text Communication

All communication is shared in one group text with:

Client

Driver

Owner – (301) 536-6993

Manager – (480) 769-3669

Dispatch Messages

Sent from: "Exclusive Transportation Dispatch" or Moovs System

Only messages clearly labeled as such are monitored

System-Generated Messages

Do not reply – These are automated and not monitored

Absolutely. With a dedicated driver, you’re in full control of your schedule. Want to make extra stops or change your route? No problem—your ride is tailored to your preferences for a smooth, stress-free journey.

Yes. Just let us know what you need, and your driver will make the necessary stops to pick up food, drinks, or essentials along the way.

While ETS does supply child seats for a fee, or our drivers are happy to transport yours. We also accommodate elderly, disabled, or ill passengers to ensure a comfortable and supportive ride.

Yes. Our system tracks your flight and coordinates driver arrival for a seamless airport experience—no delays, no confusion.

The day before your trip, you’ll receive a text with your driver’s name, contact info, and intro. Upon landing, your driver will contact you with pickup details or their ETA.

If you have trouble reaching your driver, please contact:

Owner Carol: (301) 536-6993 | Mon–Fri, 3 AM–5 PM

Manager Kyle: (480) 769-3669 | Mon–Fri, 4 PM–9 PM

Dispatch: (480) 769-3669

Our booking system also helps locate your driver for easy coordination.

We monitor all flights in real time and automatically adjust pickup times based on arrival updates—no need to notify us of delays or early arrivals.

If your flight is cancelled or missed, please contact us right away to update your reservation.

ETS accepts credit cards, debit cards, cash, Zelle, and Venmo.

Credit Card Payments

Accepted at booking or charged to the card on file

Subject to a 4.0%–7.0% processing fee

Cards are securely held and only charged per ETS Terms & Conditions

Cash Payments

Pay directly to your driver at the time of service

Zelle Payments

Send to: CPRELOG@outlook.com

Must notify ETS via email at ETS_BookNow@Outlook.com or contact Dispatch

Venmo Payments

Send to: @ExclusiveTransportation

Notify ETS to ensure the correct credit is applied